Frequently Asked Questions

1. Product and Service Information:

1.1 What products or services does your company offer?

>>Kailipu supplies and export of lifting and rigging equipment in China. We offer a complete range of high-quality fittings for lifting & material handling work. Our products include all kinds of rigging hardware, lifting chain, steel wire rope, webbing sling, pulley block, truck winch, ect.

1.2 Are there specific industries or sectors you specialize in?

>>We offer both standard and customized solutions for lifting, rigging and material handling equipment. Serving to Oil & Gas, Mining, Drilling, Marine, Port, Construction, Transportation, Steel, Cranes & Industrial, Structures, ect.

1.3 How can customers place orders or inquire about products?

>>You can send us your request via email, phone, whatsapp, etc. We will have a professional contact you within 24 hours of receiving the enquiry to confirm the details and quote.

E-mail: [email protected]


2. Ordering and Shipping:

2.1 How can customers place orders?

>>Select the product you need→Contact us for inquiry→Reception of your request→Project study→A quotation provided→Quotation approval→Arrange advance payment→Production of your order→A full quality control→Complete packing→Arrange the shipment→Arrange the balance→Received your goods

2.2 What is the typical lead time for order processing?

>>The production cycle of a product takes about 25 days, the packaging takes about 7 days, and the entire delivery cycle is about 35 days. This is for new production. Under normal circumstances, we will have semi-finished products in stock for many common categories, so the delivery time will be about 15-20 days.


2.3 What shipping options are available, and what are the associated costs?

>>At present, most goods are transported by sea. Because the price is the cheapest compared to rail and air transportation. But its transportation period is also longer. You can consult your local freight forwarder for specific delivery times or contact us to check for you. And consider this time within your delivery time in order to arrange the order time reasonably.
In addition, some countries can also transport goods by rail, which has a short delivery time and is more expensive than sea transport but much cheaper than air transport.
Air freight is also an option, as it has the fastest delivery time, but the high shipping costs are often unacceptable.
The above are the conventional transportation methods for bulk goods.
Of course, if you have your own collection area in China, we can also deliver to the location you need. Just tell our sales staff directly when making inquiries.

2.4 Do you offer international shipping?

>>If you need us to provide transportation services, please choose C&F (Cost and Freight), or CIF (Cost Insurance and Freight) quotation. We have our own freight forwarder, who will arrange suitable ships for us and contact domestic and overseas companies to deliver the goods.

3. Payment Information:

What payment methods are accepted?

>>Wire transfer T/T and letter of credit at sight LC are our most commonly used payment methods. For some small amounts, you can also use paypal, western union, alipay.

4. Customs and Import/Export Regulations:

What are the customs and import/export regulations customers need to be aware of?


Customs and import/export regulations can vary significantly from country to country, and staying informed about these regulations is crucial to ensure a smooth shipping process. Here are some general considerations and common aspects of customs and import/export regulations that customers should be aware of:

  1. Customs Documentation:
    • Customs authorities typically require specific documentation for international shipments. Common documents include commercial invoices, packing lists, certificates of origin, and, in some cases, permits or licenses.
    • Accurate and detailed documentation is essential to clear customs smoothly.
  2. Tariffs and Duties:
    • Different countries impose tariffs and duties on imported goods. These fees are usually based on the product’s value, classification, and origin.
    • Customers should be aware of potential additional costs and research the tariff rates for the destination country.
  3. Restricted and Prohibited Items:
    • Each country has a list of restricted and prohibited items. Customers should check these lists to ensure that their shipments comply with local regulations.
    • Certain items, such as weapons, controlled substances, or certain types of technology, may be restricted or prohibited.
  4. Product Classification:
    • Products are classified under a specific tariff code. Accurate classification is crucial for determining the applicable duties and taxes.
    • Customers should work with their shipping carrier or a customs broker to ensure correct product classification.
  5. Value Added Tax (VAT):
    • Some countries impose a Value Added Tax on imported goods. This is a consumption tax based on the product’s value.
    • Customers should be aware of the VAT rates in the destination country.
  6. Importer of Record:
    • The importer of record is responsible for complying with all customs regulations. This party is usually the buyer or the recipient of the goods.
    • Customers should understand their responsibilities as the importer of record.
  7. Customs Broker:
    • Employing a customs broker can be helpful, especially for complex shipments. Customs brokers are experts in navigating customs regulations and can assist with documentation and compliance.
  8. Export Controls:
    • Some items are subject to export controls due to national security or other concerns. Customers should check whether their products require an export license or are subject to any restrictions.

It’s important for customers to research and understand the specific customs and import/export regulations of the destination country before shipping goods internationally. Consulting with a customs expert or customs broker can provide valuable assistance in navigating these regulations.

Are there specific documents required for international shipments?

>>Usually, a packing list, invoice, and bill of lading are required to pick up the goods. These are the most basic documents. In addition, some countries will require certificates of origin or other product certifications. Please consult our sales staff for details.

How does your company handle customs clearance?

>>We entrust a customs broker to carry out customs declaration in the name of our company.

5. Product Quality and Compliance:

How you ensure product quality?

>>After we receive the order, we will ensure the quality of the product through the following steps and strategies:
Clearly Define Quality Requirements:
  • Start by defining clear and specific quality requirements and standards for the products you intend to purchase. These requirements should be based on industry standards, regulations, and your own performance expectations.
Quality Control and Inspection:
  • Implement a robust quality control and inspection process. This involve in-process inspections, final product inspections, and random sampling.
Quality Management Systems:
  • adopt quality management systems ISO 9001 ensure consistent quality control and improvement.
Document and Traceability:
  • Maintain thorough records of all quality-related data, inspections, and test results. Establish traceability to track products back to their source.

6. Customer Support:

How can customers contact your customer support team?

>>You can send us your request via email, phone, whatsapp, etc. We will have a professional contact you within 24 hours of receiving the enquiry to confirm the details and quote.

E-mail: [email protected] / [email protected]

What are the typical response times for inquiries?

>>We work from Monday to Friday from 8am to 5pm. Inquiries received at this stage will be answered on the same day. Enquiries received at other times will be answered within 24 hours.

7. Partnerships and Collaborations:

How can other businesses or suppliers collaborate with your company?

>> Kailipu welcomes people from all walks of life and organizations to negotiate cooperation.

For For Purchaser: [email protected]
For suppliers: [email protected]
For others: [email protected]



Are there opportunities for distributorships or partnerships?

>>Of course, we’re always welcome. Please contact us according to the contact information of the website.

8. Technical Specifications:

Include technical specifications for your products.

>>The types of rigging products are complex, involving a variety of materials and performance parameters. Including raw material testing, appearance size testing, tensile performance testing and so on. Every batch of products is thoroughly tested before shipping. Please inform the sales staff of your requirements and they will send you the test report or physical and chemical report when preparing the documents.